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Commercial Lines Claims Pulse September 2026 Participant Report

Thank you for taking part in the latest wave of the Commercial Lines Claims Pulse survey.

Your feedback, alongside responses from insurance professionals across the market, has helped us build a unique picture of broker experiences of commercial claims handling and the impact claims performance has on insurer relationships.

This participant report provides a summary of the key findings, including:

  • Overall claims satisfaction levels
  • Performance across different commercial lines products
  • The impact of claims experiences on broker trust
  • Future placement intentions

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